Frequently Asked Questions

Absolutely. We offer both written second-opinion reports and live video consultations with our specialists. This helps you make an informed decision before committing to travel. Learn about remote consultation.

Jiahui's International Cancer Center offers a full spectrum: CAR-T cell therapy, chemotherapy, radiation (IMRT/IGRT/SBRT), immunotherapy, targeted therapy, and surgical oncology. In 2023, we became the first hospital in China to complete CAR-T therapy for a foreign patient. Explore Cancer Center.

Yes. Our Reproductive Medicine Center offers IVF, ICSI, egg freezing, and PGT with high success rates. Since 2024, IVF is covered by Shanghai medical insurance at designated centers including Jiahui. We also design treatment protocols specifically for traveling patients. Learn about IVF.

Jiahui covers 30+ specialties. If your needed treatment isn't explicitly listed, contact our International Patient Team — we'll assess your case and connect you with the appropriate specialist. We also offer MDT (multidisciplinary team) consultations for complex cases.

Yes. Jiahui has a dedicated TCM department offering acupuncture, herbal medicine, and tuina massage. Many international patients choose integrative treatment plans that combine modern medicine with TCM for pain management, recovery support, and overall wellness.

Treatment at Jiahui typically costs 40-60% less than comparable care in the US or Western Europe. Even with travel and accommodation, the total cost is often significantly lower. We provide a detailed, transparent cost estimate before you travel.

Yes. We have direct billing arrangements with major international insurers. In October 2024, we announced a strategic partnership with HSBC Life (Hong Kong) for direct insurance settlement. Our team will verify your coverage and handle the paperwork. Insurance details.

After your remote consultation and review of medical records, we provide a detailed written cost estimate covering medical fees, hospital stay, medications, and related services. This estimate is binding — there are no surprise charges. View cost guide.

We accept international credit cards (Visa, Mastercard, Amex), wire transfers, WeChat Pay, Alipay, and direct insurance billing. For large treatment packages, we can arrange installment payment plans.

No. Our cost estimates are comprehensive. The only items not included are personal expenses (flights, accommodation, meals outside the hospital, and personal shopping). We provide hotel recommendations and can help arrange affordable long-stay options.

Most patients apply for an S2 (short-term private visit) visa or an L (tourist) visa for medical purposes. Our international patient team will provide the necessary invitation letter, hospital registration confirmation, and medical documentation to support your visa application. Full visa guide.

Yes. For patients requiring extended treatment, we assist with visa extension procedures through the local Public Security Bureau. We provide all necessary medical documentation and coordinate with relevant authorities.

Yes. Our international patient service includes complimentary airport pickup from Shanghai Pudong (PVG) and Hongqiao (SHA) airports. A multilingual coordinator will meet you at arrivals and transport you directly to the hospital or your hotel.

For Shanghai locations, fly into Shanghai Pudong International Airport (PVG) or Shanghai Hongqiao International Airport (SHA). For other cities, we'll recommend the nearest international airport. Direct flights are available from most major cities in Asia, the Middle East, and Europe.

Absolutely. We encourage family accompaniment and can help with visa applications for accompanying family members. We also provide recommendations for family-friendly hotels and apartments near each medical center.

For inpatients, Jiahui provides private rooms with en-suite bathrooms, WiFi, TV, and space for a family member. For outpatients and companions, we recommend a curated list of nearby hotels and serviced apartments with medical-stay discounts. Accommodation guide.

Jiahui's in-house catering provides medically appropriate meals with options for various dietary requirements — halal, vegetarian, vegan, gluten-free, and culturally specific cuisines. Our international patient coordinators ensure your dietary needs are communicated to the kitchen team.

Yes. A dedicated medical interpreter in your preferred language is assigned to you throughout your treatment — from the initial doctor consultation to discharge. Interpreter services are provided at no additional cost.

You'll receive a comprehensive discharge summary and medical report in English (and your language if requested). We schedule remote follow-up consultations at 1 week, 1 month, and 3 months post-discharge. We also coordinate with your home physician for seamless continuity of care.

Jiahui International Hospital operates a 24/7 emergency department. Inpatients have 24-hour nursing care and on-call physician coverage. Your international patient coordinator provides a 24/7 emergency contact number for any urgent needs outside scheduled appointments.