A step-by-step guide to what you can expect — from first contact to full recovery
Contact us via the inquiry form, email, or WhatsApp. Our international patient coordinator will respond within 24 hours. We'll ask for your medical history, recent reports, and your primary concerns. This helps us match you with the right specialist.
Choose a written second-opinion report or a live video consultation with your matched specialist. During this step, the doctor reviews your medical records, answers your questions, and provides an initial assessment and recommended treatment direction. Learn about remote consultation.
Once the doctor confirms the recommended approach, we provide a detailed treatment plan with a transparent cost estimate. There are no hidden fees. If you have international insurance, our team verifies coverage and handles direct billing arrangements.
We provide the medical invitation letter and supporting documents for your S2 (medical) visa application. Our team assists with flight recommendations, airport pickup booking, and hotel or serviced apartment options near your treatment hospital. Visa & travel guide.
Your assigned coordinator meets you at the airport and accompanies you to the hospital. You'll have a private room with en-suite bathroom. A professional medical interpreter in your language is present for all doctor consultations. Treatment begins according to the agreed plan. Daily doctor visits and progress updates are provided.
Upon discharge, you receive a comprehensive medical report in your language, including all test results, surgical notes (if applicable), medications list, and aftercare instructions. We schedule remote follow-up consultations at 1 week, 1 month, and 3 months. For complex cases, we coordinate with your home physician for seamless continuity of care.
"The entire journey was seamless. From the remote consultation to my discharge, everything was arranged. The interpreter was with me for every doctor visit. I never felt lost or anxious."
— Patient from UAE, Orthopedic Surgery
"Getting CAR-T therapy in China seemed daunting. Jiahui's international team handled my visa, my hotel, even my dietary needs. The medical care was world-class."
— Patient from Southeast Asia, CAR-T Therapy